Find your way around the Client Portal The Client Portal is your account hub for billing, hosting services, domains, and support.... View hosting information and resource usage Your hosting service page brings together connection details, SSL information, and billing... Open a new support ticket Use a ticket when you need help with a service, invoice, domain, or website. A clear first... Read and reply to support tickets Your ticket history keeps support conversations in one place. Each ticket shows its current... View and pay an invoice Invoices show the items billed to your account, their due dates, and payment status.StepsOpen... Understand billing cycles and renewal dates A service billing cycle, a domain registration term, and a certificate expiry date describe... Understand Auto Renew, SSL, and domain lock indicators The domain list separates renewal, website encryption, and transfer protection. These indicators... Check or change domain auto renewal Auto renewal is an important part of keeping a domain registered. Check it well before the next... Manage a domain transfer lock The transfer lock controls whether a registrar transfer can proceed. It is separate from website... Enable free SSL from the Client Portal On supported hosting services, the refreshed Client Portal can request a free certificate without... Keep your Client Portal account details current Your account details help us send billing and service notices to the right person.StepsOpen the... Recover access to the Client Portal Use account recovery when your Client Portal password no longer works. Repeated guesses can make... Sign in to Domatic Control Panel Open the correct hosting account through the Client Portal so you do not need to guess its server... Find features in Domatic Control Panel The Control Panel menu can vary with your hosting plan, permissions, and installed interface... Change your Domatic Control Panel password Use a unique hosting password and store it in a password manager. Changing it may affect tools... Protect Control Panel access with two-step authentication Two-step authentication adds a verification step to the Control Panel sign-in. Availability... Open the Domatic Control Panel reference manual This knowledgebase provides Domatic-specific instructions. The underlying Control Panel also has... Find your website files and document root Each hosted domain has a website directory. Placing a file in the wrong directory can make a... Upload website files with File Manager File Manager is useful for small uploads and edits without setting up a separate transfer... Edit a website file or .htaccess safely Small changes to configuration files can affect the whole website. Keep a recoverable copy and... Create, rename, or remove website files and folders Use File Manager to organize website content. A rename or removal can break links and application... Create a restricted FTP account Create a separate transfer login for a developer instead of sharing your main hosting... Connect with FileZilla or another file-transfer client Use the transfer hostname and account details supplied for your hosting service. Secure transfer... Reset or remove an FTP user Review separate transfer accounts after a project ends or when an authorized user... Fix file-permission errors without opening access to everyone Permission errors can be caused by ownership, the wrong directory, or application requirements.... Create an email mailbox A mailbox stores messages for an address on your domain. It is different from a forwarding-only... Change a mailbox password or storage quota Mailbox passwords and quotas are managed per address. A full mailbox may stop accepting new mail... Read email in webmail Webmail lets you check a mailbox in your browser without installing a mail application.StepsSign... Set up email on Outlook, Apple Mail, Android, or Thunderbird Use manual IMAP setup when an email application cannot detect the correct mailbox... Choose IMAP or POP for your email IMAP synchronizes mailbox folders with the server and is usually the best choice when you use... Forward email to another address A forwarder sends incoming messages to another destination. Decide whether you also need a local... Set an out-of-office or automatic email reply Automatic replies tell senders when to expect a response. Use a scheduled vacation reply when you... Manage spam filtering and blocked senders Spam controls can reduce unwanted mail, but overly broad filters can hide legitimate... Troubleshoot email that is not sending or arriving Start by separating mailbox access problems from mail-delivery problems.StepsSign in to webmail... Remove a mailbox or move to a new email address Treat a mailbox removal as a data change. Save any messages you need before deleting an... Find your nameservers and choose where to manage DNS Your registrar delegates DNS to nameservers. DNS records must be edited at the provider currently... Change nameservers for a domain Update nameservers when deliberately moving DNS management to another provider. Keep the existing... Add or edit A, AAAA, CNAME, and TXT records Use DNS Management only when Domatic hosts the authoritative DNS zone. Otherwise make the change... Route email using MX records MX records identify the provider that receives email for a domain. Changing them is a mail... Check SPF, DKIM, and DMARC records Email authentication records help receiving systems evaluate mail sent using your domain. The... Add another website domain or a domain alias An additional hosted domain has its own website configuration. An alias or domain pointer is used... Create or remove a subdomain A subdomain such as shop.example.com can serve a separate section or application.StepsChoose the... Create or remove a website redirect A redirect sends visitors from one website address to another. It is different from a DNS... Enable automatic SSL in Domatic Control Panel A valid SSL certificate is required for a trusted HTTPS connection to your website.StepsSelect... Fix SSL validation or renewal problems An SSL request can fail even when the domain registration is active. The certificate provider... Redirect your website to HTTPS Enable a forced HTTPS redirect only after the site has a valid certificate and works correctly... Resolve a browser mixed-content warning A website may have a valid SSL certificate while still loading some images, scripts, or styles... Protect a website directory with a login Directory password protection can restrict a staging site or a folder of private content when the... Create and download a hosting backup Keep a recoverable copy before changing a website, database, or email configuration.StepsOpen... Restore files, email, or databases from a backup A restore can overwrite newer data. Decide which components and recovery point you need before... Manage backup storage and remove old archives Backup archives can consume a large share of hosting storage. Retain useful recovery points... Create a website database Database-driven applications need a database and an authorized database user. Use the full names... Manage database users, passwords, and privileges Database access should be limited to the applications or people that need it.StepsOpen the... Export a database backup An SQL export is useful before changing application data or moving a website.StepsOpen phpMyAdmin... Import an SQL database backup Import into the intended destination database and check whether the file can overwrite existing... Troubleshoot database connection and table errors A database connection error can come from an incorrect password, missing privileges, service... Remove an unused database Only remove a database after confirming that no live website or scheduled process uses... Install WordPress on your hosting account Choose the intended domain and installation directory before starting. An installation should not... Sign in to WordPress and manage pages or posts WordPress content is edited in the website own administration area, rather than the Client Portal... Update WordPress, plugins, and themes Keep website software maintained while allowing a way to recover if an update is... Install another website application Application installers are optional hosting features. The available catalog can change, and not... Troubleshoot a WordPress error after a change Start with the change that preceded the error, such as an update, new plugin, PHP change, or... Check disk space and bandwidth usage Storage and transfer figures help explain quota notices and plan requirements. Usage counters may... Find information for a website error Error logs can help connect a failure to a specific request or recent change.StepsReproduce the... Create or change a scheduled task A cron task runs a command on a schedule. Use the exact command and frequency supported by your... Review PHP version and resource settings A PHP change can affect every request handled by the selected website. Check application... Troubleshoot a website that does not load Check the type of failure before changing DNS or reinstalling an application.StepsNote whether...