Check the type of failure before changing DNS or reinstalling an application.
Steps
- Note whether the browser reports a DNS error, certificate error, access-denied response, missing page, or server error.
- Compare the domain DNS destination with your hosting service and review any recent DNS or migration changes.
- Check the service status, website document root, and application error logs as appropriate.
- Test a second connection if possible and open a support ticket with the URL, exact error, approximate time, and recent changes.
Good to know
If the page shows a Cloudflare block, include the Ray ID when shown. A hosting Active badge does not establish that every application is working. Avoid disabling security protections or changing several settings at once while diagnosing the issue.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
