Knowledgebase - Domatic

Find your way around the Client Portal The Client Portal is your account hub for billing, hosting services, domains, and support....

View hosting information and resource usage Your hosting service page brings together connection details, SSL information, and billing...

Open a new support ticket Use a ticket when you need help with a service, invoice, domain, or website. A clear first...

Read and reply to support tickets Your ticket history keeps support conversations in one place. Each ticket shows its current...

View and pay an invoice Invoices show the items billed to your account, their due dates, and payment status.StepsOpen...

Understand billing cycles and renewal dates A service billing cycle, a domain registration term, and a certificate expiry date describe...

Understand Auto Renew, SSL, and domain lock indicators The domain list separates renewal, website encryption, and transfer protection. These indicators...

Check or change domain auto renewal Auto renewal is an important part of keeping a domain registered. Check it well before the next...

Manage a domain transfer lock The transfer lock controls whether a registrar transfer can proceed. It is separate from website...

Enable free SSL from the Client Portal On supported hosting services, the refreshed Client Portal can request a free certificate without...

Keep your Client Portal account details current Your account details help us send billing and service notices to the right person.StepsOpen the...

Recover access to the Client Portal Use account recovery when your Client Portal password no longer works. Repeated guesses can make...

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