Your ticket history keeps support conversations in one place. Each ticket shows its current status and replies.
Steps
- Open My Support Tickets from the Client Portal.
- Select the ticket by its subject or reference number.
- Read the latest reply and add any requested information in the reply area.
- Submit your reply, then confirm it appears in the conversation. If the issue is resolved, use the close option when available.
Good to know
Ticket status describes the conversation stage. A reply may change that status automatically. Avoid opening several tickets for the same issue, and remove sensitive information from attachments before uploading them.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
