Use a ticket when you need help with a service, invoice, domain, or website. A clear first message helps the support team investigate.
Steps
- Click Support in the Client Portal menu, or use Open a support ticket.
- Choose the most relevant department and related service when those fields are offered.
- Enter a short subject, your domain, the exact error, when it began, and the steps needed to reproduce it.
- Attach a screenshot with passwords, payment details, and private tokens removed, then submit the ticket.
Good to know
For an existing issue, reply to the original ticket so the history stays together. You do not need to share a hosting password for us to identify your service.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
