Each hosted domain has a website directory. Placing a file in the wrong directory can make a successful upload appear to have no effect.
Steps
- Open File Manager in Domatic Control Panel.
- Navigate to
domains/your-domain/public_html, replacing your-domain with the actual domain. - Check the document-root setting for a subdomain or application before uploading; it may use a different folder.
- Keep a copy of the existing files before replacing them and test the intended website URL afterwards.
Good to know
Do not assume that a folder with the same name as your domain is the live document root. Avoid moving account-level directories such as mail storage or configuration folders. Ask Support if the HTTPS site displays a different document root.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
