Use account recovery when your Client Portal password no longer works. Repeated guesses can make access problems harder to diagnose.
Steps
- Open Client Portal and select the password-reset option on the sign-in page.
- Use the email address associated with your user account.
- Follow the reset message and choose a new unique password. Check spam folders if the email does not arrive.
- Complete two-factor verification if enabled. If you cannot access the registered email or recovery method, contact Support for an account-ownership check.
Good to know
We will not ask you to send your password in a ticket. A portal password reset does not reset your mailbox or Domatic Control Panel password.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
