Start with the change that preceded the error, such as an update, new plugin, PHP change, or migration.
Steps
- Record the exact message, affected URL, and time. Check whether the public site, administrator area, or both are affected.
- Review the application recovery email or error log if available.
- Use a staging copy or a known recovery method to isolate a recent plugin or theme change. Keep a backup before editing files.
- If the site cannot be recovered safely, open a ticket with the recent changes and error details.
Good to know
Do not enable permanent public error display or share configuration files containing passwords. A fresh installation over the current site can destroy data and is not a normal troubleshooting step.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
