Error logs can help connect a failure to a specific request or recent change.
Steps
- Reproduce the problem once and note the URL, time, and message.
- Open the domain statistics or log-viewing area in Domatic Control Panel.
- Look for entries near that time in the available error log. Check application-specific logs if the server log is inconclusive.
- Send Support a short relevant excerpt and describe what changed before the failure.
Good to know
Logs may contain private request data. Remove tokens, passwords, and unnecessary personal information before sharing. Do not publish a complete log in a website directory or turn on public debug output indefinitely.
Need help? Open a support ticket and include your domain and the step where you need assistance. Never include your password.
